Tuesday, March 23, 2010

Making our Medical Systems more Resilient



As I pointed out in a recent post, resilient medical systems are ones that have cross-checks built into them so that they can catch mistakes that are made in the system, such as giving the wrong medication or continuing a medication for too long. Cross-checks usually involve asking questions--the right questions. As the article by Price in the January 2010 Monitor on Psychology points out, questions can be too general and too generic. Asking someone if they’re sure about something isn’t as good as asking them a specific question, such as, “I didn’t know about combining X and Y” when referring to adding another medication to the patient’s treatment.
Another point made in this article is that physicians often use rules of thumb and shortcuts to make a diagnosis and start a course of treatment. This generally works, but sometimes it doesn’t. Sometimes physicians get caught in “mental ruts” and ignore contrary evidence. Critical thinking and thinking outside the box is often what is required to make an accurate diagnosis. Dr. David Woods, a psychologist, believes that many errors in medical systems can be prevented by fostering a climate where seeking advice and second opinions is encouraged, not ridiculed. Openly discussing treatment plans and diagnoses is a good process. Clinical audits and mortality reviews can help assist the providers and the system in being more resilient.
Details provided to a physician by a patient may at times be misleading. For example, a young woman may complain of pain in her lower ribs since she fell during a skiing accident 3 months ago. The physician might make a wrong initial diagnosis of trauma, but in reality the young woman is suffering from non-Hodgkins lymphoma. Both can cause pain in her lower ribs, and one or both need to be ruled out as part of the assessment process. For more information on this topic, refer to Michael Price’s article, “The Antidote to Medical Errors” in the January 2010 issue of Monitor on Psychology, published by the American Psychological Association.


Ron Breazeale, Ph.D.
Author, Duct Tape Isn't Enough
http://www.reachinghome.com/

Resilience and Medical Practice


A resilient medical system is one that can catch and prevent errors from occurring. Unfortunately, current studies suggest that a correct diagnosis is either missed or delayed in 5% to 14% of urgent hospital admissions. Autopsies suggest that diagnostic error rates are between 10% and 20%. These statistics come from research by Ian Scott, M.D., Director of Internal Medicine and Clinical Epidemiology at Prince Alexander Hospital in Brisbane, Australia. An article in the January 2010 issue of Monitor on Psychology, published by the American Psychological Association, entitled “The Antidote to Medical Errors” by Michael Price reviews Dr. Scott’s research and other research on this topic, including work by David Woods, Ph.D., professor of ergonomics at Ohio State University in Columbus. Errors in physicians’ reasoning may account for many of these errors. As Scott points out, there is incompetence and inadequate knowledge, but it is when physicians get stuck in a particular mode of thinking and reasoning that seems to be at the core of the problem.
Brazilian medical systems have ways of catching physician mistakes and errors. They have rules and should have cross-checks. For example, many hospitals have what’s called an “ad hoc rule” that chemotherapy should not be started on weekends because, as the article points out, the most knowledgeable physicians and pharmacists usually don’t work weekends, but that rule can get overlooked when someone has cancer and wants to start treatment immediately. So...what to do? More about this in the next post.



Ron Breazeale, Ph.D.
Author, Duct Tape Isn't Enough
http://www.reachinghome.com/


Saturday, March 6, 2010

Mortgage Delinquencies Soar


When I read this in the Times a few days ago, I was actually looking for some good news. I was impressed by two things. The first is that 1 in 10 borrowers are at least a month behind on their mortgage payments. Not good news. And a sign the recession is probably going to continue for quite a while. These delinquencies were the highest since the association that reported them began keeping records in 1972. It would appear that unless foreclosure modification efforts begin to succeed, millions more family homes might go to foreclosure.
The second thing I realized is the media, even the Times, continues to be focused on the bad news. Alas, I could find no good news in the Times. I looked through the local paper, The Press Herald of Portland (Maine). The lead story was a positive one. A teenager who had been missing for two days had been found alive in her crumpled SUV. She had skidded off a rural road into a ravine. The officer who detected the skid mark and found the young woman gave credit to the persistence and teamwork of the rescuers who had searched for her.



Ron Breazeale, Ph.D.


Friday, February 19, 2010

Foxhole Pillows


















A project that began in Falmouth, Maine, five years ago by two women - Pauline Getchell and Theresa Forestell - continues on. They discovered through conversations with a young soldier serving in Iraq that there was a need for pillows that could be carried on deployment and used in the field. They began their project making these pillows with their own money. Soon there were donations from their friends. And soon they began to get some recognition from the local news service, with the local NBC affiliate WCSH-6, including a story about them.
The two continue on with their efforts and the donations and thank-you letters continue. The support they are providing to the men and women who serve in our military is, as they see it, "deserved and needed," and they feel very good about doing something for someone else. Resilience has much to do with acting on your values and beliefs and "doing something for someone else."

Ron Breazeale, Ph.D.
http://www.reachinghome.com/

Violets do well in Sunlight and in Shade


It was a Thursday in early July. The head of nursing had specifically asked that I see a patient who had been admitted a few weeks before. She was demanding to be allowed to go home, which was not an uncommon request in most nursing homes. But this patient seemed intent upon leaving. When I arrived on the unit the charge nurse explained that the patient had been causing quite a stir with her demands. She had been difficult since the day of her admission. She had refused to cooperate with the floor "routine". The nurse explained that I would have been called earlier, but they realized I was unavailable because of my father's recent death. Indeed, this was my first day back since his death. He had been a patient at another nursing home in the same city.
As I flipped through the chart I remembered how difficult being there had been for him. My mother and I and my wife had provided care for him as long as we could, but when it had reached the point where two people were required to dress him, it was clear that he could not remain at home alone with my mother. Although he received good medical care at the Center and my mother visited him each day, he declined quickly and died within a year after being admitted. I could certainly sympathize with any patient wanting to stay in their own home as long as possible. The question that I was asked to decide that morning was whether or not the patient was competent to make such a decision. A few months before, Violet had been diagnosed with Lou Gehrig's' disease. ALS is a generative neuromuscular disease that is terminal, with death usually coming within a year and a half to two years after diagnosis. I knew the course of this disease quite well since my office manager had died of ALS only six months before. "What a day this is shaping up to be," I thought. "I get to deal with Leo's and my Dad's death the first morning I'm back with the first patient I see".
Needless to say, as I walked to Violet's room I had a number of things on my mind. When I arrived at her door I found a frail looking women in her late seventies who immediately smiled at me and asked if I was the doctor that was going to let her go home. It would be a understatement to say Violet did most of the talking that morning. She explained to me that she had to go home, that she really had no choice. She lived with her adult son, who was retarded, whom she had cared for all of his life. She also explained that she had a garden and it was the middle of summer and there was much to be done in her garden and that there was no one else to tend it. She was willing to accept home care services, which had not been attempted. She seemed very clear about the grim prognosis for her disorder and that most likely she would be seeing me again soon. But for the time being she wanted to be at home with her son and her garden. After a few more questions I determined that Violet was indeed competent in the eyes of the state to make such a decision and assisted her in calling a cab since she explained to me that she had already packed her bags the night before and was ready to go.
It was the late fall before I saw Violet again. She had returned to the Center, again under protest, after she had fallen a number of times and the home nursing service had decided that they could not continue to provide care for her. She was also losing the ability to speak. She could still walk with some assistance although she was now in a wheelchair most of the time. When I saw her that morning she was mainly concerned about her son and his care. Her younger son had said that he would be willing to take over some of the responsibilities for supervising his older brother. Violet seemed worried about this, but accepted that her younger son would have to take on this responsibility. I agreed to attempt to find other services that might be of assistance to both of her sons and suggested that perhaps her older son would need to eventually move into some type of group home or supervised living situation.
Violet had brought only a few things to the nursing facility. Mainly, her possessions consisted of a few potted plants that she had put by the window on admission. Over the months that followed I saw Violet frequently. Many of these consultations were at the request of the nursing staff who remained quite concerned that Violet would not comply with the "policies" of the facility. She was forever getting up and falling. She explained that she simply did not have the time to wait for the nursing staff to assist her when she wanted to do something, such as tend to her plants. Violet was also having increasing difficulty in communicating and by early winter had reached the point where she could not speak. Her arms and legs were also getting weaker and I worried about the time that she might face when she could not communicate at all. When Leo died he had reached the point where his only method of communication was moving his eyes up or down to indicate yes or no.
Her family visited occasionally. Her older son had adjusted now to a different routine. Community service agencies had gotten involved in working with him and the family. Violet continued to talk of her garden. She made a few visits home. But as the muscles in her throat began to deteriorate, She was having more difficulty eating and swallowing and had more frequent episodes of choking. The illness was progressing.
Violet frequently wrote me notes about her family and her children and about her husband who had died many years before. She continued to complain about the Center "routine" and occasionally made "jokes" (which the nurses sometimes took seriously) about jumping out the window and running away from the center. Through it all Violet projected a sense of quiet confidence and control. She did not see herself as helpless, although others might have thought of her as such.
By mid-summer I had made the decision to leave the Center and to develop a practice in another state. This was a difficult decision for me and I hesitated to tell Violet that I would be leaving. When I finally did and suggested that I had recruited another psychologist who could "take my place" she laughed and told me that she didn't think she would be needing to see the new person. Since my departure was only a few weeks away I disagreed, explaining to her that the prognosis for her illness still suggested that she had many months maybe even years left to live if she chose, since in many cases the illness "plateaued" and the progression was arrested for a period of time.
But true to her word, Violet died a week before my departure. I visited her a few days before her death. She asked me to roll her chair outside and we sat in the warm sun of an early September afternoon. We talked about her family and her death and Violet once again told me the time was very close. A few days later I was called by the nursing staff. Violet was losing consciousness. She was having more difficulty breathing and the physician, because of her restlessness had decided to sedate her. My last memory of her is standing by her bed holding her hand as she slipped into a very deep sleep, from which she would not return. Violet was one of those patients who touched your head and your heart. She had seemed from the very beginning intent upon teaching us a lesson about the importance of maintaining control over our life to the very end. It was this that allowed Violet to do well in the sunlight and in the shade.

The Little Fireball


Chance Veazey was a 19 year old with a scholarship to one of the countries top baseball programs, the University of Georgia. He was going to be a starter for the baseball team in the very first game, and as all young athletes do, had dreams of making it to the big leagues some day. He was short compared to the rest of the team, but he believed the mental side of the game was more important than the physical. He was young and determined; As he put it, “I just wanted to be the little fireball of the team…In your face baseball. I wasn’t going to back down from anyone.” On the evening of October 28 after an exam, he was heading home on his scooter when a car turned in front of him as he was going through a green light. Without any time to swerve he made a split second decision that saved his life, but left him paralyzed for life. He recovered from surgery that stabilized his shattered vertebrae and was transferred to the Shepherd Center to confront the new challenges ahead of him. He took them on with as much determination as he showed for baseball, and he believed the “harder” he push himself, the “faster” he could “get out…and start living [his] life again.” As a college student and aspiring sport psychologist, it is difficult to comprehend and sad to hear about someone losing their dream. However, the determination he shows to get back to life is inspiring. I have no doubt that his story will give hope to many others in similar situations. They are not the only ones who can relate to this story or be enlightened by it. That determination for life is something we all need. That resilience is something we all need to get past hardships and achieve the best life we can have. Indeed, I will take this story with me and be as determined in reaching my own goals and dreams.


(Article Source- Portland Daily Sun: Paralyzed player homers on last swing of career)

The State of the World: Poverty and Resilience

President Obama's State of the Union Address clearly pointed out the challenges that this country is facing. We're fighting two increasingly unpopular wars, an unemployment high which will most likely remain high for the near term. People are scared. They're scared about being able to send their kids to college or to be able to retire at some point. But as the President pointed out, Americans have been and are resilient.
But are we more resilient than other human beings? Most likely not. Hardship is a relative matter. We worry about sending our children to college and retiring. The people of Haiti and millions of other human beings worry about having clean drinking water and when and if they will have food for themselves and their families. They are resilient each day or they do not survive. I think it is important that we realize the challenges they face each day and remember that many Americans who are poor or homeless face the same challenges, especially during this recession. Poverty can force people to be resilient, but when it is extreme and overwhelming, it can destroy resilience. We cannot connect with others if we are forced to compete with others for limited food. We cannot care for others if we cannot care for ourselves. We cannot make plans to change our lives if we cannot think clearly because of malnutrition and dehydration. If we are to continue to be a resilient people, we must make the elimination of poverty for our nation and other nations a realistic goal. One that we continue to strive to achieve, even in good times as well as bad times.


Ron Breazeale, Ph.D.
Author, Duct Tape Isn't Enough
www.reachinghome.com